Refund Policy

Every SidesMedia order is backed by a money-back guarantee and a lifetime refill guarantee. We want you to be completely confident when you order — here's exactly how it works.

Our money-back guarantee

If we fail to deliver your order, deliver significantly less than you purchased, or don't start within the promised window, you're entitled to a full refund. No fine print, no runaround.

Lifetime refill guarantee

If the engagement you ordered ever drops below the amount you purchased, message our support team and we'll top it back up — for the life of your order, at no extra cost.

When refunds apply

• Your order was never delivered.
• Your order was delivered significantly under the quantity purchased and we're unable to complete it.
• Delivery did not begin within the stated time frame and you no longer want the order.

When refunds don't apply

• An incorrect, private, or invalid link or username was provided. Please double-check your details at checkout — we deliver to exactly what you submit.
• Your account or content was set to private, deleted, or its username changed before or during delivery.
• The order has already been delivered in full as described.
• A change of mind after the order has started or completed (in these cases we'll always try to make it right with a refill or credit first).

How to request a refund

Email [email protected] with your order ID and a short description of the issue. Our team will review and respond quickly — usually within 15 minutes.

Processing time

Approved refunds are issued to your original payment method. Depending on your bank or provider, it can take a few business days for the funds to appear.

Chargebacks

Please contact us before opening a dispute or chargeback — almost every issue can be resolved instantly with a refill or refund. Filing a chargeback without contacting us first may delay resolution.

Contact us

Need help with an order? Reach us any time at [email protected] — 24/7 support, real humans.