Privacy Policy

SidesMedia ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use sidesmedia.com, how we use it, and the choices you have. By using our website and services you agree to this policy.

Information we collect

• Contact details — the email address you provide at checkout, so we can send your order confirmation and delivery updates.
• Order details — the public link or username you ask us to grow (for example a profile, video, post or track). We only ever need the public link — we never ask for, store, or require your account password.
• Payment information — payments are processed by our payment provider. Your card or payment details are entered on the provider's secure page and are never stored on our servers.
• Usage data — basic analytics such as pages viewed, device and browser type, and referring source, collected through cookies and analytics tools to help us improve the site.

How we use your information

• To deliver the services you order and provide customer support.
• To send order confirmations, delivery updates and important service notices.
• To detect and prevent fraud and abuse.
• To improve our website, services and customer experience.
• To comply with our legal obligations.

How we share information

We do not sell your personal information. We share only what is necessary with:

• Fulfillment partners — the public link and order quantity are passed to the networks that deliver your engagement.
• Our payment processor — to securely take payment and confirm your order.
• Analytics and infrastructure providers — who help us run and improve the site.
• Authorities — when required by law.

Cookies & analytics

We use cookies and similar technologies to keep the site working, remember your cart, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Data security

Every page is served over SSL encryption. We never store your account password and never store full payment card details. While no method of transmission over the internet is 100% secure, we take reasonable measures to protect your information.

Data retention

We keep order and contact information for as long as needed to provide our services, support your orders, and meet legal and accounting requirements, after which it is deleted or anonymised.

Your rights

Depending on where you live (for example under GDPR or CCPA), you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to certain processing. To exercise any of these rights, email us at [email protected].

Children's privacy

Our services are not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.

Contact us

Questions about your privacy? Email [email protected] — our team replies in under 15 minutes on average.